Itineraries
Activity programmes are planned with great care. However, for operational reasons, the order of activities in an itinerary or a specific route may need to change, with the client's prior knowledge.
The itinerary should only be considered a basic guide.
Responsibility
Dreamy Tours acts on behalf of its clients when arranging the required transport, accommodation and other tourist services. We do not accept responsibility for accidents, losses, delays or interference caused by force majeure or events beyond our responsibility.
Passenger requirements
Passengers are responsible for having all the requirements needed for their trip. Missing documentation may cause delays, service cancellations, tax payments or other inconveniences.
- Visas, passports and the Andean Migration Card (TAM).
- A current ISIC card for students, when applicable.
- Vaccinations and authorisations for minors, when applicable.
Itinerary changes
Dreamy Tours may alter, modify or cancel an itinerary for safety reasons, including natural events, political issues, epidemics or circumstances beyond our organisation. No refund will be issued in these cases.
Physical limitations
Tell us about any limitations before booking so that we can recommend suitable services. We may limit participation in activities when the group's safety requires it.
Unwell passengers
We cannot take an unwell passenger on an excursion if they could present a risk to themselves or the group. The guide may assess this at the start of the tour.
Unsafe condition
We cannot take passengers who are intoxicated or in a condition that threatens the tour, the group’s health or their own safety.
Illnesses and disabilities
The company is not responsible for illnesses contracted or physical or mental conditions that put the passenger or third parties at risk, or that prevent the service from being provided. Claims or refunds on these grounds will not apply.
Travel insurance
We strongly recommend taking out travel insurance and sending us a copy by email, WhatsApp or to our office.
Recommended coverage
- Accidents, medical expenses and emergency repatriation, including air ambulances and rescue.
- Cancellations and lost luggage.
Prices
- All rates are expressed in US dollars and are calculated per person.
- Rates are subject to availability and change.
- Rates do not apply to holidays, Easter, long weekends, national holidays, Christmas or New Year.
- Currency
- USD ($)
- US dollar
- Infants
- 0–2 years
- Free; no food, bed or seat
- Children
- 3–10 years
- Special rate; share a room
- Adults
- 11+ years
- Full rate
Minors must travel with an identity document.
Bookings
A booking is valid only with written confirmation and the agreed payment. In special cases, even after a deposit, reconfirmation may be required because of supplier restrictions or regulatory conditions.
When booking, send us first names, surnames, passport numbers, nationality and date of birth. The final price is agreed with our reservations department.
Booking changes
Changes to bookings, itineraries, dates or participants are accepted subject to availability and payment of the corresponding penalties and administrative costs.